Terms and Conditions for Green Cleaners Richmond Upon Thames
Welcome to Green Cleaners Richmond Upon Thames. By engaging our services, you agree to comply with and be bound by the following Terms and Conditions. Please take a moment to read them carefully to ensure a clear understanding of our policies and procedures.
Service Agreement
Scope of Services
Green Cleaners Richmond Upon Thames offers a comprehensive range of cleaning services designed to meet the diverse needs of our clients. Our services include:
- Residential Cleaning
- Commercial Cleaning
- Deep Cleaning
- Eco-Friendly Cleaning Solutions
- Specialized Cleaning for Sensitive Environments
Each service is tailored to ensure the highest standards of cleanliness and customer satisfaction.
Service Scheduling
We strive to accommodate your preferred schedule. Services can be booked on a one-time basis or through regular appointments. All service schedules are subject to availability and confirmation by Green Cleaners Richmond Upon Thames.
Payment Terms
Pricing
Our pricing structure is transparent and competitive. Prices are determined based on the size of the area to be cleaned, the type of service required, and any additional special requests. We provide detailed quotations upon request to ensure clarity and avoid any misunderstandings.
Payment Methods
We accept various payment methods for your convenience, including:
- Credit/Debit Cards
- Direct Bank Transfers
- Online Payment Portals
Payments are due upon completion of the service unless otherwise agreed upon in writing.
Cancellation Policy
We understand that unforeseen circumstances may arise, making it necessary to cancel or reschedule a service appointment. To facilitate this, we request that cancellations be made at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee of up to 50% of the total service cost.
Liability Disclaimer
Green Cleaners Richmond Upon Thames carries liability insurance to cover any accidental damages that may occur during the provision of our services. However, we are not responsible for any pre-existing conditions or damages arising from the use of certain cleaning agents unless negligence on our part can be demonstrated.
Customer Obligations
To ensure the effective and efficient delivery of our services, customers are expected to:
- Provide clear access to the property during the scheduled service time.
- Secure any valuable or fragile items to prevent damage.
- Inform us of any specific areas that require special attention or care.
- Ensure that children and pets are safely restrained during the cleaning process.
Changes to Terms
Green Cleaners Richmond Upon Thames reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to customers through appropriate channels, and continued use of our services constitutes acceptance of the updated terms.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts located within Richmond Upon Thames.
Privacy Policy
We are committed to protecting your privacy. All personal information collected during the booking and provision of our services is handled in accordance with our Privacy Policy. We ensure that your data is stored securely and is not shared with third parties without your explicit consent.
Termination of Services
Either party may terminate the service agreement with written notice. Upon termination, any outstanding payments for services rendered up to the termination date will be due immediately.
Force Majeure
Green Cleaners Richmond Upon Thames is not liable for any failure to perform its obligations if such failure is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, government restrictions, or other force majeure events.
Intellectual Property
All content related to Green Cleaners Richmond Upon Thames, including logos, trademarks, and service materials, are the intellectual property of the company. Unauthorized use or replication of this content is prohibited.
Feedback and Complaints
We value your feedback and are committed to continuously improving our services. Should you have any complaints or suggestions, please contact our customer service team within 7 days of the service date to ensure prompt resolution.
Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of law, the remaining provisions will continue to be valid and enforceable.
Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Green Cleaners Richmond Upon Thames regarding our services, superseding any prior agreements or understandings.
Acceptance
By utilizing our cleaning services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
